We can remotely help you over the phone. Most problems can be resolved. As long as you have a internet connection.
You will need to go to this link
After clicking on the link you will be prompted to save or open (On Internet Explorer) Click either save or open.
Click on run
Call in (347) 692-8206 and when this pops up on your srceen read the numbers to the representative and they will assist you further.
Click this link for help on this issue